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Terms of Service

By booking a service with Menage Cleaning, the client agrees to accept and abide to the terms of service listed below. The entire agreement does not extend beyond the booking confirmation(s) and the terms of service, unless otherwise noted. No other statements, whether oral in in writing, shall be considered binding upon the two parties. Any sections of the conditions proven to be unenforceable or invalid for any reason do not release either party from the remaining terms of service, which shall remain in full force.

You will be notified by writing of any change in these terms of service.

  1. Subscriptions (Monthly, Bi-weekly, and Weekly cleanings)
    1. We offer monthly, bi-weekly, and weekly cleaning subscriptions for our cleaning services.
    2. Weekly cleanings reoccur every week, on the same day of the week (e.g. Mondays) at the same time of the da
    3. Bi-weekly cleanings reoccur every two weeks, on the same day of the week (e.g. Mondays) at the same time of the day
    4. Monthly cleanings reoccur every month, on the same week of the month (e.g. the second week of every month), at the same time of the day. Exception: Bookings originally made on the fifth week of a particular month will, overtime, be shifted to the fourth week of the month.
    5. Subscriptions cancelled before the second booking will be subject to an additional charge equal to the difference between the subscription price and the one-time service price at the time of the original booking.
  2. Our 200% customer satisfaction guarantee
    1. For all re-occurring customers (i.e. with active Monthly, Bi-weekly, or Weekly subscriptions as in section 1. that are not satisfied with the quality of service in any area of your home, call us within 24 hours of the service and we will return re-clean those areas for free as soon as we have any availabilities.
    2. For all re-occurring customers, if you are still not satisfied after the re-clean (as in Section 2a.), call us within 24 hours of the re-clean and we will reimburse the full amount you have paid for your previous cleaning as credit for your next cleaning
    3. For all first time customers that are not satisfied with the quality of service in any area of your home, call us within 24 hours of the service. We will try to resolve your concerns. This section takes precedence over section 2. a.
  3. Bookings
    1. Our flexible and ever changing schedule makes it difficult to estimate exact arrival times. We will make every effort to accommodate your needs but it may be necessary to reschedule your cleaning from time to time.
    2. Our cleaners will arrive within one hour of your appointment time
    3. You may reschedule, skip (for weekly, bi-weekly, and weekly subscriptions as in section 1.), or cancel any of your bookings. We ask for a 24 hour notice for any of these actions, without which you will be liable for a $65 fee.
    4. Our cleaners must be able to access your home to be able to service your home. If our cleaners are not able to access your home to clean your home, you will be liable for a $65 fee.
    5. Special instructions, such as special products to use on specific surfaces, should be given in the booking form at the time of the booking.
    6. Menage Cleaning may, at its discretion, cancel any or all bookings with the client.
    7. The client will receive a booking confirmation as soon as we assign a team to your booking. This message will be sent to the email supplied by the client when the client used the booking form. In some cases, our emails may be found in the “junk mail” folder of your email provider.
  4. Cleaning Services
    1. Our teams are individual contractors with their own liability and damage insurance.
    2. If our teams are subject to distractions interfering with their duties, we reserve the right to charge for the extra time spent in the home. Distractions include pets, third parties, contractors, or any anything interfering with the duties of our teams.
    3. Items of extreme values, whether monetary or sentimental, should be cleaned by the owners.
    4. Menage Cleaning and our teams do not assume any liability regarding damage or loss of items that are not properly secured, or previously damaged prior to the cleaning. We also do not assume any liability for damage and loss caused by the negligence of the client.
    5. Our cleaners do not perform miracles. In some cases, it is possible that certain areas or items could take more than one cleaning to look at their best. We will make sure to work with you to find the best way to remedy these areas or items in your home.
  5. Confidentiality
    1. Menage Cleaning will keep all clients details confidential and secure all keys in its care, as outlined in our Privacy Policy.